Planet Travel Support

Need help with Planet Travel? Contact support and we will do our best to help with account, trip planning, collaboration, and app issues.

Contact Support

Email us at travelplanetsupport@gmail.com.

To help us respond faster, include the email address on your Planet Travel account, the device you are using, and a short description of what happened. Please do not send passwords, payment card numbers, or other sensitive information by email.

Common Issues

• Cannot sign in: confirm that you are using the same email address you used to create your account, then try again.
• Trip changes are not appearing: check your internet connection, close and reopen the app, then try refreshing the trip.
• Place search is not loading: wait a moment and try again. Search availability may be limited by app usage limits or third-party service availability.
• Collaborators cannot see a trip: make sure they accepted the invitation and are signed in with the correct account.

Account and Data Requests

You can request account deletion or other privacy help by emailing travelplanetsupport@gmail.com. We may need to verify your request before making account or data changes.

Privacy Policy

Read the Planet Travel Privacy Policy at https://trip-planner-mvp-nine.vercel.app/privacy.